Our aim is to package and post orders within 24 hours of receipt. Our delivery costs cover standard nationwide delivery. Order online anytime or call us to speak to one of our team for more information.
Our return policy on UNUSED/UNOPENED products is 7 days from date of purchase only. Unfortunately we can't offer you a refund or exchange on returns of not in orginal sealed box product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Some health and personal care items are also non-returnable.To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted. If you are not 100% satisfied with your purchase, you can return the Unopened product and get a refund within 7 days from daye of purchase. Any product you return must be in the same condition you received it and in the original packaging. If your return is approved we will initiate a refund to your credit card (or original method of payment). You will receive credit in a certain amount of days, depending on your card issuer's policies. Late or missing refunds (if applicable) If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or call the Spa directly. Shipping Returns on producst are done in person at St. Louis Spa.You will be responsible for paying for your own shipping costs for returning your item by mail. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.