Delivery Information

Shipping Policy

Our aim is to package and post orders within 24 hours of receipt. Our delivery costs cover standard nationwide delivery. Order online anytime or send us an email for information specific to your needs at: Hello@GerdieReneGordon.com.

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a Store Credit or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Some health and personal care items are also non-returnable.To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial credits are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error is non-returnable.
Any item that is returned more than 30 days after delivery is not accepted. If you are not 100% satisfied with your purchase, you can return the product for an exchange or Boutique Credit within 30 days. Any product you return must be in the same condition you received it and in the original packaging. If your return is approved we will initiate a credit or exchange (shipping will apply for exchanges). Sale items (if applicable) are not returnable. Only regular priced items may be returned for credit or exchange. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email. Shipping To return your product, simply drop into our salon or post your product to us.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you opt for a credit, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.