Delivery Information

Shipping Policy

At Hi Texture Hair, we aim to process and ship your orders as quickly as possible. Our goal is to package and dispatch orders within 24 hours of receipt, ensuring you receive your products in a timely manner.

Shipping Rates and Delivery:
Standard Shipping: Our delivery costs cover standard nationwide shipping.

Processing Time: Orders are typically processed and shipped within 1 business day (excluding weekends and holidays) from the time your order is placed.

Estimated Delivery Time: Depending on your location, standard shipping typically takes 3-5 business days after the order is dispatched.

Order Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor the progress of your delivery.

Ordering:
You can place your order online anytime at HiTextureHair.com. If you have any questions or need further assistance, feel free to contact our team at customerservice@hitexturehair.com.

Additional Information:
Orders placed on weekends or holidays will be processed on the next business day.
Please ensure your shipping address is correct. Hi Texture Hair is not responsible for shipping delays or issues caused by incorrect addresses.

Thank you for shopping with us!

Returns Policy

At Hi Texture Hair, we want you to love your purchase! If for any reason you are not satisfied with an unused product purchased online at HiTextureHair.com, you may return it within 30 days of the ship date for a full refund. To make a return, please follow the steps below:

How to Return Online Purchases:

Contact Us:
Email us at customerservice@hitexturehair.com to initiate the return process. Please include your contact information, shipping address, order number (found on the packing slip in your original shipment), and specify which product(s) you wish to return.

Prepare Your Return:
Carefully pack the items in a shipping box. Be sure to include the packing list inside the shipping box.

Refund Processing:
Once your return is received and inspected, your refund will be processed and returned to the original form of payment. Please allow 1-2 weeks for the refund to appear on your account.

In-Store Returns:
Unused products purchased in-store may be returned within 30 days of purchase to the shop location for a full refund to the original form of payment, as long as it is accompanied by the receipt. Please note that:

In-store purchases can only be returned in-store.
Online purchases must be returned through HiTextureHair.com. See above for instructions on online returns.

Gift Cards:
Gift card orders are non-refundable and not exchangeable.

If you have any questions, please reach out to us at customerservice@hitexturehair.com.