Delivery Information
Shipping Policy
Our aim is to package and prepare your order for same day INSTORE PICK UP. Order online anytime or call us to speak to one of our team for more information. 506-472-1772
Returns Policy
Product Return Policy:
1. Statutory Right of Withdrawal
You are entitled to withdraw from the contract without giving a reason in accordance with the following:
If you purchased one product or several products which are delivered in one shipment, the instructions on the right of withdrawal in Section 1 of the Annex “Information on the right of withdrawal” apply.
If you purchased several products which are delivered in partial shipments, the instructions on the right of withdrawal in Section 2 of the Annex “Information on the right of withdrawal” apply.
2. Voluntary Return Right
Without limiting your statutory right of withdrawal or your statutory warranty rights set out above, you may be entitled to return or exchange your purchase in accordance with the following section which sets out our voluntary return policy.
Our voluntary return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return under our voluntary return policy, your item must be unused, unopened, and in resaleable condition. It must also be in the original packaging.
To complete your return under our voluntary return policy, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
If you are not 100% satisfied with your purchase, you can return the product and get a refund under the voluntary return policy. Any product you return must be in the same condition you received it and in the original packaging. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive credit in a certain amount of days, depending on your card issuer’s policies.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at connect@avalonspa.com.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded under the voluntary return policy.
Shipping
To return your product under the voluntary return policy, simply drop into our salon or post your product to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Annex “Information on the Right of Withdrawal”
Section 1
If you have purchased one product or several products which are delivered in one shipment, the following instruction on the right of withdrawal shall apply:
Information on the Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email).