Delivery Information

Shipping Policy

Our aim is to package and post orders within 24 hours of receipt. Our delivery costs cover standard nationwide delivery. Order online anytime or call us to speak to one of our team for more information.

Returns Policy

We do not offer refunds for change of mind.

If you experience an adverse reaction and the product is no longer suitable, we may offer a credit toward future services or products. All refund or credit decisions are made at the discretion of management and in line with professional standards.

To be eligible for a return, you must notify us within 14 days of purchase. The item must be returned with minimal use and in its original packaging where possible.
If your return is approved, we will process a credit back to your client file which can then be used towards future services or products. If management agrees to process a refund, the refund you to your original payment method. Refund timelines may vary depending on your bank or card issuer.

If you haven’t received your refund:
•     First, check your bank account again
•     Then contact your card provider — posting times may vary
•     If needed, contact your bank for further updates
•     If you’ve completed all steps and still haven’t received your refund, please contact us directly

We only replace items if they are defective or damaged. To request an exchange for the same item, please email us within 14 days of purchase.

Shipping:
You may return your product in person at our clinic or post it to us. Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund. Delivery times for exchanged items may vary depending on your location.