Delivery Information

Shipping Policy

Shipping currentley unavailable. Online orders can be picked up during our regular buisness hours.

Returns Policy

Is your recent purchase not right for your hair or vibing with your skin? We understand things happen, which is why Haus of FIDI is dedicated to making the return process beautifully simple for you. We're all about bringing you a top shopping experience from start to finish. We proudly offer our guests a 30 day product satisfaction guarantee. If you're not completely satisfied with a product for any reason, just return it to Haus of FIDI store for a full refund or exchange. 

Return Details: 

  • Returns must be accompanied by all original components. 
  • Your order confirmation e-mail and physical card are required to complete an in-store return or exchange. 
  • If you are unable to return the product with its receipt and we are unable to verify the original purchase price of the product, your refund will be in the form of an in-store credit equal to the lowest selling price at which the product was sold by Haus of FIDI during the 90-day period preceding the return. Guests will be asked to provide a valid government issued ID (i.e. driver's license, state or military ID).  
  • Returns with a gift receipt can be exchanged for different product or an in-store credit. 
  • In order to offer the best shopping and product-return experience to as many guests as possible, Haus of FIDI reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud). 
  • Items purchased from other retailers, dealers or resellers and not directly from Haus of FIDI are not eligible for return, refund or exchange. 
  • Gift cards cannot be returned in exchange for cash. 
 
How to return or exchange a product: 
Simply bring the item(s) you wish to return to Haus of FIDI and ask one of our associates to assist you in making a return--we'll be happy to help! 

Product(s) returned within 30 days of the original purchase that include the original receipt, will be fully refunded via the original form of payment.  

Products returned to stores that were purchased using an online payment service (i.e., PayPal, PayPal Credit, AfterPay) will be refunded to your preferred credit card or issued as a store merchandise credit. 

If you would like to exchange a product for the same price point, no payment is required - just bring it in and you're good to go. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price and sales tax. 

For purchases made online at www.hausoffidi.com 
An online can be returned to us by mail. To avoid return shipping costs and speed up your refund, you may bring returned merchandise to Haus of FIDI. 

Simply bring the item(s) you wish to return to the store with its original email order confirmation. If you are unable to locate your email order confirmation please contact us and we can verify your purchase history on your account to verify the eligibility of your return. 

If you return the product within 30 days of the original purchase and it's accompanied by the original email order confirmation and physical credit card you will receive your refund in the form of your original payment. However, if you originally used an online payment service (e.g., PayPal, AfterPay), your refund will be made to your preferred credit or debit card or issued as an in-store credit. In all other cases, the refund will be made in the form of an in-store credit. 

Returning your online order by mail 
To avoid return shipping costs and speed up your refund, you may return merchandise to Haus of FIDI. However, if you choose to mail your return to Haus of FIDI, you are responsible for any associated shipping costs. 

If you return a product within 30 days of your order pick up date, you will receive your refund in the form of your original payment. If payment was made with a store gift card, the refund will be issued in the form of a Haus of FIDI Gift Card. 

Please use this address and the return your product to:  
Haus of FIDI 473 N Pace Blvd, Pensacola FL 32505 

Return all products to Haus of FIDI by ground-only shipping. Certain items in your order may be considered hazardous materials (HAZMAT). Hazardous materials include: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.  

We also recommend that you use a traceable ground shipping method (e.g. UPS or the U.S. Postal Service insured mail), so you can track your shipment back to us for a truly flawless return.  After we have processed your return and issued a refund, we'll let you know via email.  If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.  

Treatment Card Points 
  • Rewards points earned on a product being returned will be deducted from your account.  
  • If you redeemed your rewards points to buy an item and then return it, those points will be immediately added back to your Treat Card balance.  
  • If you purchased multiple items in a transaction and you only return one item, you will have the proportionate number of points added back to your Treat Card balance. Those points will be available for use on your next transaction.  
  • You can always choose to exchange the item you purchased using points for something else in the store and receive the same point value. 
Returned checks 
A service fee will be added for any check return unpaid by the bank. In accordance with state law, NSF checks may be submitted to your bank electronically. 

There is a 10-day waiting period required for returns.  
 
Returned merchandise policy 
Quality is very important to us. We take protecting the integrity of the products we sell very seriously. Haus of FIDI policy does not permit the resale of used, damaged or expired products. 

Our policies, training and procedures are aimed at ensuring that only the highest quality products are sold in our stores and online. Our associates are trained to inspect and then properly dispose of any returned items that have been used, damaged or expired.