Delivery Information

Shipping Policy

SHIPPING POLICY

Effective date: October 11, 2026

1. SHIPPING DESTINATIONS

We ship online orders only to eligible delivery addresses within Canada. We do not offer international shipping. We do not deliver to freight forwarders outside Canada.

2. PROCESSING TIME

We normally prepare in-stock orders for shipment within one business day after receiving the order. Orders placed on weekends or Ontario statutory holidays begin processing on the next business day. Processing may take longer during peak periods, promotions, inventory checks or circumstances outside our reasonable control. We will contact you if a material delay or stock issue affects your order.
Processing time is separate from carrier transit time.

3. SHIPPING METHODS, COSTS AND DELIVERY ESTIMATES

Available shipping methods, the shipping charge, applicable taxes and the estimated delivery period are shown at checkout before you submit the order. All amounts are in Canadian dollars (CAD). Any free-shipping offer and its qualifying threshold will be displayed in the store or at checkout.
Delivery estimates begin when the carrier accepts the parcel. They are estimates unless expressly identified as guaranteed. Transit times can be longer for rural or remote destinations and during severe weather, carrier disruptions or peak periods.

4. ORDER CONFIRMATION AND TRACKING

We send an electronic order confirmation to the email address provided at checkout. Where tracking is available, we also send tracking information after dispatch. Please check the delivery address and contact details in your confirmation and contact us immediately if anything is incorrect.

5. DELAYS AND FAILED DELIVERY

If we become aware of a material delay, we will provide updated information where reasonably possible. Nothing in this policy limits rights available under applicable consumer protection law. For Ontario consumers, this includes any applicable right to cancel where goods are not delivered within 30 days after the promised delivery date, or within 30 days after the agreement if no delivery date was specified, unless the customer agrees to accept late delivery as provided by law.
If a parcel is returned to us because the address supplied was incomplete or incorrect, delivery was refused, or the parcel was not collected, please contact us. We will explain any reasonable re-shipping cost before charging it and will obtain any consent required by law.

6. RESTRICTED PRODUCTS

Certain aerosols, alcohol-based products, perfumes, nail products and other cosmetics may be classified as dangerous or restricted goods. They may require ground transport and may be unavailable to some destinations or shipping methods. If an ordered item cannot be shipped safely and lawfully, we will contact you and refund the affected item and any related shipping amount charged for it.

7. DAMAGED, MISSING OR INCORRECT ORDERS

Please inspect your parcel after delivery. If an item arrives damaged, is missing or is not what you ordered, contact us promptly—ideally within 48 hours—at info@one11beautybar.com. Include your order number, a description of the issue and, where helpful, photographs of the product and packaging. We will assess the issue and provide an appropriate remedy, which may include replacement or refund. The suggested 48-hour contact period does not reduce any statutory right or warranty that applies for a longer period.

8. CONTACT

One 11 Beauty Bar
315 Sunseeker Avenue
Innisfil, Ontario L9S 2N4
Canada
Phone: +1 (437) 241-7203
Email: info@one11beautybar.com

Returns Policy

RETURNS AND REFUNDS POLICY

Effective date: October 11, 2026

This policy applies to products purchased from the One 11 Beauty Bar online store. It provides voluntary return rights in addition to any mandatory rights available under applicable consumer protection law.

1. VOLUNTARY 30-DAY RETURNS

We accept returns of most eligible products if you contact us within 30 calendar days after delivery and the product is unopened, unused, undamaged, in its original sealed packaging and in resalable condition. Proof of purchase is required.
To request a return, email info@one11beautybar.com with your name, order number, the product you wish to return and the reason for the return. Please wait for return instructions before mailing or bringing the product to our location. Authorization of a return request does not guarantee a refund if the returned product does not meet this policy.

2. NON-RETURNABLE ITEMS

For health, hygiene and safety reasons, we do not accept voluntary returns of:
- opened, unsealed, tested or used cosmetics, skincare, haircare, nail-care or personal-care products;
- products that have been altered, damaged after delivery or are missing packaging, seals, accessories or components;
- gift cards;
- clearance products or other products clearly marked “final sale” before purchase; or
- products that cannot legally or safely be returned by mail.
These exclusions do not apply where a product is defective, damaged before delivery, incorrect, recalled, misrepresented, or where return or another remedy is required by law.

3. RETURN SHIPPING

For a voluntary return, the customer is responsible for the return shipping cost and for using suitable protective packaging. We recommend a trackable shipping method because the customer remains responsible for the parcel until we receive it.
If the return is caused by our error, or the product arrived damaged, defective or incorrect, we will provide reasonable return instructions and cover the applicable return shipping cost. Do not mail dangerous or restricted goods, including certain aerosols, alcohol-based or flammable products, until we have provided instructions.

4. REFUNDS

After receiving the return, we will inspect it and notify you whether it is approved. Approved refunds are issued to the original payment method. For voluntary returns, original shipping charges are not refundable. Original and return shipping charges will be refunded where required by law or where the return resulted from our error or an eligible damaged, defective or incorrect product.
We aim to issue an approved voluntary refund within 10 business days after inspection. Your bank or card issuer may require additional processing time. A refund arising from a statutory cancellation will be issued within the period required by applicable law; in Ontario, a supplier generally must meet its refund obligation within 15 days after receiving a valid statutory cancellation notice.

5. EXCHANGES

We do not guarantee direct exchanges by mail because stock may change. If you want a different item, contact us. We may ask you to return the eligible product for a refund and place a new order.

6. DAMAGED, DEFECTIVE, INCORRECT OR RECALLED PRODUCTS

Contact us promptly—ideally within 48 hours after delivery—if a product arrives damaged, is defective, is missing, or is not what you ordered. Include your order number and, where helpful, photographs. The suggested 48-hour period does not limit a statutory right or manufacturer warranty that applies for a longer period.
If a product is subject to a safety recall, stop using it and follow the recall instructions. Contact us for assistance where the product was purchased from our store.

7. ORDER CANCELLATIONS AND STATUTORY RIGHTS

Ontario law does not create a general right to return every product merely because a customer changes their mind. However, consumer protection legislation provides cancellation, refund and other remedies in specified circumstances. Those rights may include situations involving missing mandatory pre-contract information, failure to provide a compliant copy of an internet agreement, unfair practices, or delivery more than 30 days after the agreed delivery date. Other provinces and territories may provide additional mandatory rights.
Nothing in this policy excludes, restricts or replaces any statutory condition, warranty, right or remedy that cannot legally be waived. Where this policy conflicts with mandatory law, the mandatory law applies.

8. CONTACT AND RETURN LOCATION

2868451 Ontario Limited, operating as One 11 Beauty Bar
315 Sunseeker Avenue
Innisfil, Ontario L9S 2N4
Canada
Phone: +1 (437) 241-7203
Email: info@one11beautybar.com
Please obtain return instructions before sending a product.