Terms & Conditions

TERMS AND CONDITIONS OF SALE

Effective date: October 11, 2026

1. ABOUT US

This online store is operated by 2868451 Ontario Limited, carrying on business as One 11 Beauty Bar (“One 11 Beauty Bar”, “we”, “us” or “our”), located at 315 Sunseeker Avenue, Innisfil, Ontario L9S 2N4, Canada. You can contact us at +1 (437) 241-7203 or info@one11beautybar.com.

Phorest provides the technology used to operate this store. Products purchased through this store are sold by One 11 Beauty Bar, not by Phorest.

2. APPLICATION OF THESE TERMS

These Terms and Conditions apply to purchases of products from this online store. By submitting an order, you confirm that you have reviewed the product information, the total price, applicable taxes, shipping charges, delivery information, these Terms and Conditions, our Shipping Policy, Returns Policy and Privacy Policy, and that you agree to them.

You must be at least the age of majority in your province or territory of residence, or place the order with the permission and supervision of a parent or legal guardian.
Nothing in these Terms limits or excludes any right or remedy that cannot legally be limited or excluded under applicable federal or provincial consumer protection law.

3. PRODUCTS AND AVAILABILITY

We make reasonable efforts to display product names, descriptions, sizes, ingredients, colours and images accurately. Screen settings and changes made by a manufacturer may cause minor differences. Please read the product label and the manufacturer’s directions, warnings and ingredient list before use. Product information on this store is general information and is not medical advice.
Products are subject to availability. Placing an item in your cart does not reserve it. We may limit quantities or decline an order where reasonably necessary, including because an item is unavailable, a product or pricing error is obvious, shipping is restricted, fraud is suspected, or the order cannot lawfully be fulfilled. If we cancel an order after payment has been taken, we will promptly refund the affected amount to the original payment method.

4. ORDER PROCESS AND CONTRACT

Your order is an offer to purchase the products listed in the order. Before submitting it, you will have an opportunity to review and correct your order and delivery information. An automated acknowledgement confirms that we received your order; it does not guarantee availability. The sale is accepted when we send an order confirmation that identifies the accepted products or when we dispatch the order, whichever occurs first.
We will provide an electronic confirmation that can be retained and printed. It should identify the seller and customer, the date, the products, itemized prices, taxes, shipping charges, total amount, payment method, delivery information and the applicable restrictions or policies. Please retain that confirmation for your records.

5. PRICES, TAXES AND PAYMENT

All prices are in Canadian dollars (CAD) unless expressly stated otherwise. Applicable sales taxes and shipping charges are calculated and displayed before you submit the order. The total displayed at checkout is the amount payable, subject only to changes that you expressly approve or that are required by law. We do not add undisclosed mandatory fees.
Payment must be made using a payment method offered at checkout. By providing payment information, you represent that you are authorized to use that method and authorize the applicable charge. Payment processing is performed through Phorest and its payment service providers. Your financial institution may apply its own terms or charges.

6. PROMOTIONS

Promotional offers are subject to their stated dates, exclusions and availability and may not be combined unless expressly stated. Any free-shipping offer and its qualifying threshold will be shown in the store or at checkout. Discounts are applied before tax unless the law or the offer states otherwise. We may correct or withdraw a promotion where there is an obvious error, but will not increase the price of an accepted order without your express agreement.

7. SHIPPING AND DELIVERY

We ship only to eligible addresses in Canada. Shipping methods, charges and estimated delivery times available for an order are displayed at checkout. Our separate Shipping Policy forms part of these Terms.
Delivery dates are estimates unless expressly stated to be guaranteed. Delays can occur because of weather, carrier disruption, remote destinations, peak periods or other circumstances outside our reasonable control. We will communicate a material delay where reasonably possible. Your statutory rights regarding delayed or failed delivery remain unaffected, including any applicable right to cancel if delivery is not made within the period required by law.
Some aerosols, alcohol-based products, perfumes, nail products or other items may be classified as dangerous or restricted goods. Such items may require ground transport, may be unavailable for certain postal codes, or may be cancelled if they cannot be shipped safely and lawfully. We will refund any product we cannot ship.
Please provide a complete and accurate delivery address. Additional costs reasonably incurred because of an incorrect or incomplete address supplied by you may be charged only after we disclose them and obtain any consent required by law.

8. ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible at info@one11beautybar.com if you wish to change or cancel an order. We will try to help, but cannot guarantee a change or voluntary cancellation after processing or dispatch has begun. If cancellation is no longer possible, the Returns Policy will apply.
This section does not restrict any cancellation right available under applicable consumer protection legislation, including rights arising from required information not being provided, the customer not receiving a compliant copy of an internet agreement, an unfair practice, or delivery occurring later than permitted by law.

9. RETURNS, REFUNDS AND DAMAGED ITEMS

Our Returns Policy forms part of these Terms. It describes our voluntary 30-day return program, exclusions for opened or used personal-care products, how to start a return, return costs and refund processing.
Please inspect your order promptly. If an item is missing, incorrect, damaged, defective or affected by a safety recall, contact us at info@one11beautybar.com with your order number and relevant details. Any request that you contact us promptly does not reduce a statutory right or manufacturer warranty that applies for a longer period.

10. PRODUCT USE AND SAFETY

Use products only as directed by the manufacturer. Stop using a product and seek appropriate professional advice if you experience an adverse reaction. Where recommended, perform a patch test before use. Contact us and the manufacturer about a suspected defect or safety issue. Information about Canadian product recalls is available through Health Canada.